Principles of Supervising Customers

WorldHost  Principles of Supervising Customer Service Performance

Overview                                                                                                                           

if your business deals with customers on a daily basis, training your people to deliver great service is essential. But it’s important not to forget the vital role your managers and supervisors play in making sure that service runs smoothly.

If your managers and supervisors understand the value of excellent customer service, and how to coach their team members to deliver it, they will not only maintain and improve service standards in your business – they’ll also attract new customers.

That’s where the one day WorldHost Principles of Supervising Customer Service Performance programme can help. We can give your managers and supervisors those vital skills, helping you to build a real customer service culture in your business – from the top down

Content                                                                                                                         

• How to develop a customer service culture within your business
• How to build a team and motivate colleagues with techniques such as on-site coaching
• How to effectively monitor and communicate levels of customer service performance
• Describe the role of the supervisor in leading by example when delivering excellent customer service
• Iimpact of customer service on the performance of the business
• The relationship between delivering customer service and selling services
• How effective teams can be developed to deliver excellent customer service
• The importance of staff development in ensuring that excellent customer service is delivered
• The role of the supervisor in developing teams
• How training and coaching sessions can be implemented to improve the delivery of customer service
• The importance of providing feedback to staff
• Appropriate methods to deliver feedback to staff
• The importance of developing and implementing clear customer service standards
• Appropriate ways in which supervisors can monitor and measure the performance of team members
• Appropriate corrective actions that can be taken to resolve failures in the delivery of customer service
• How performance against customer service standards can be recorded and communicated
• Ways in which measurement of the effectiveness of customer service can be used to improve future performance

Details and Price
In-company programme: £1300 (includes participant workbooks, certificate, and pen). Plus Trainer travel and accommodation expenses

Time: 1 day

Number of people: Minimum 6, maximum 12 participants.

Licensed WorldHost Trainer:

Linda Greenwood is a People 1st Master Trainer and has a background in hospitality, retail and other service industries. She has successfully trained over 700 Trainers and 1000 delegates

For further information please complete the enquiry form in the contact page or telephone: 07595 019470